Walli Warranty Policy:

At Walli, we are committed to giving you a quality product and providing the best customer service we can! We are proud to offer 100% satisfaction with a 14-Day Money Back Guarantee, as well as an extended 60-Day warranty.

What if I received a defective item?

We are so sorry to hear your product didn't arrive to you in good condition! We do our best to provide a quality product, but sometimes things slip through the cracks.

If you received a defective item, please contact support@wallicases.com or text 208-875-5208 with the following information: 

  1. Name
  2. Order number
  3. Written description of defect
  4. Photo verification of defect

We will be in contact with you shortly to get a replacement sent out to you ASAP! Please do not initiate a return for the defective item.

How does Walli's 14-Day Money Back Guarantee work?

If you are not satisfied with your Walli product, you can ship it back to us within 14 days for a no-questions-asked refund! We are proud to offer this 100% satisfaction guarantee to our customers.

Please initiate the return HERE and select "14 Day Money-Back Guarantee" as the reason for return.

PLEASE READ: The product must be postmarked within 14 days of the order date to be eligible for a refund. Walli Cases is not liable for refunding or shipping product back to customers for items postmarked past 14 days of order date. In the case of lost returns, Walli will ask the customer to provide a valid tracking number for proof of the return. Walli cases is not liable for lost items. Items marked as final sale do not qualify for the Money Back Guarantee.

The cost of the case, including taxes, will be refunded back to your original form of payment. Original shipping fees and Postpo shipping guarantee purchases are non-refundable.

How do I claim a replacement within the 60-Day extended warranty?

We have worked hard to provide you with a quality product! If for some reason your Walli product is not holding up as expected, you can receive a one-time replacement of the same design and model within 60 days of your purchase date for manufacturer defects. To claim a replacement product, please email us at returns@wallicases.com with the following information, and our customer service team will be happy to assist you!

  1. Name
  2. Order number
  3. Written description of defect
  4. Photo verification of defect

 Limitations of Walli Cases Warranty:

  1. No refund can be claimed after the 14-Day 100% guarantee warranty.
  2. Any damages caused by accident or modifications to Walli products are not covered by our warranty. This includes wear on the product from drops, dirt, stains, discoloration, etc.
  3. No devices other than Walli branded products are covered by our warranty.
  4. No replacements or refunds are applied to lost or stolen items.
  5. The warranty does not cover international shipping fees for a replacement case. Our customer service team will send an invoice for the cost of international shipping. Once paid, the one-time replacement case will be shipped. 

As a young company, we are continually working to make our cases better! If there is an area of our case you think can be improved, please let us know! We look forward to what the future holds for Walli!

You can email us at support@wallicases.com. We operate during normal business hours from 9:00am - 5:00pm MST, Monday - Friday. We will respond to your message as quickly as possible!

DISCLAIMER OF OTHER WARRANTIES. THE WARRANTIES SET FORTH ON THIS PAGE AR

Disclaimer of Other Warranties. THE WARRANTIES SET FORTH ON THIS PAGE ARE THE ONLY WARRANTIES MADE BY WALLI CASES IN CONNECTION WITH ITS PRODUCTS. WALLI CASES CANNOT AND DOES NOT MAKE ANY IMPLIED OR EXPRESS WARRANTIES WITH RESPECT TO ITS PRODUCTS, AND DISCLAIMS ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. PRODUCTS SOLD BY WALLI CASES ARE SOLD ONLY TO THE SPECIFICATIONS SPECIFICALLY SET FORTH BY WALLI CASES IN WRITING. OTHER THAN THE LIMITED WARRANTY SET FORTH ON THIS PAGE, WALLI CASES MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED. WALLI CASES' SOLE OBLIGATION UNDER THIS WARRANTY SHALL BE REPAIR OR REPLACEMENT OF NON-CONFORMING PRODUCTS, OR AT THE OPTION OF WALLI CASES, RETURN OF THE PRODUCT AND A REFUND OF THE PURCHASE PRICE. YOU ASSUME ALL RISK WHATSOEVER AS TO THE RESULT OF THE USE OF THE PRODUCTS PURCHASED, WHETHER USED SINGULARLY OR IN COMBINATION WITH ANY OTHER PRODUCTS OR SUBSTANCES.

Limitation of Liability. No claim by you of any kind, including claims for indemnification, shall be greater in amount than the purchase price of the products you purchased in respect to which damages are claimed. IN NO EVENT SHALL WALLI CASES BE LIABLE TO YOU IN TORT, CONTRACT OR OTHERWISE, FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, RELIANCE, STATUTORY, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOSS OF USE, LOSS OF TIME, LOSS OF REVENUES, INCONVENIENCE, LOSS BUSINESS OPPORTUNITIES, DAMAGE TO GOOD WILL OR REPUTATION, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR SUCH DAMAGES COULD HAVE BEEN REASONABLY FORESEEN, IN CONNECTION WITH, ARISING OUT OF, OR AS A RESULT OF, THE SALE, DELIVERY, SERVICING, USE OR LOSS OF USE OF THE PRODUCTS SOLD BY WALLI CASES, OR FOR ANY LIABILITY OF BUYER TO ANY THIRD PARTY WITH RESPECT THERETO.


BUYER TO ANY THIRD PARTY WITH RESPECT THERETO