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Walli Support

Click on the bubble below or text us at 208-875-5208 for information about your order or for any questions you might have. We operate during normal business hours from 9:00am - 5:00pm MST, Monday - Friday. We will respond to your message as quickly as possible!

Walli Return Policy:

We are sorry the product you ordered from Walli isn't working out for you! To help keep our inventory accurate, we do not offer exchanges. To exchange a purchase, please return the product for a refund and place a new order with the correct product. Our team will work to get the new case shipped out to you ASAP! 

 Walli Return Guidelines:

  • Walli products must be postmarked for return within 30 days of order date. 
  • Walli products must be in new, unused condition in its original Walli packaging to be eligible for refund.
  • Walli Cases is not liable for refunding product or shipping it back to the customer if it is not postmarked within 30 days of the purchase date, or if the product is not in new and unused condition, including in its original packaging.
  • Once received, our team will initiate the return within 7 business days. The cost of the product, including taxes, will be refunded back to your original form of payment. Original shipping fees are non-refundable. A confirmation email will be sent after the refund is processed and can take up to 3 business days to clear your bank.
  • In the case of lost returns, Walli will ask the customer to provide a valid tracking number for proof of the return. Without a valid tracking number, Walli cases is not liable for lost items.

 Please ship the product back with the following information:

  1. Name
  2. Order number
  3. The word “RETURN FOR REFUND”

 Please postmark within 30 days of the due date to the following address:

ATTN: Walli Returns
687 N 2000 W
Unit 1
Springville, UT 84663

 

Walli Warranty Policy:

At Walli, we are committed to giving you a quality product and providing the best customer service we can! We are proud to offer 100% satisfaction with a 14-Day Money Back Guarantee, as well as an extended 60-Day warranty.

How does Walli's 14-Day Money Back Guarantee work?

If you receive a product that you are unsatisfied with, you can ship it back to us within 14 days for a no-questions-asked refund! Please provide the following information inside the package when returning your product—

  1. Name
  2. Order number
  3. The words “WARRANTY RETURN”

Ship the product to:

ATTN: Walli Returns
687 N 2000 W
Unit 1
Springville, UT 84663

PLEASE READ: The product must be postmarked within 14 days of the order date to be eligible for a refund. Walli Cases is not liable for refunding or shipping product back to customers for items postmarked past 14 days of order date. In the case of lost returns, Walli will ask the customer to provide a valid tracking number for proof of the return. Without a valid tracking number, Walli cases is not liable for lost items. Items marked as final sale do not qualify for the Money Back Guarantee.

Once received, our team will initiate the return within 7 business days. The cost of the case, including taxes, will be refunded back to your original form of payment. Original shipping fees are non-refundable. A confirmation email will be sent after the refund is processed and can take up to 3 business days to clear your bank.

How do I claim a replacement within the 60-Day extended warranty?

We have worked hard to provide you with a quality product! If for some reason your Walli product is not holding up as expected, you can receive a one-time replacement within 60 days of your purchase date for manufacture defects. To claim a replacement product, please email us at returns@wallicases.com with the following information, and our customer service team will be happy to assist you!

  1. Name
  2. Order number
  3. Written description of defect
  4. Photo verification of defect

 Limitations of Walli Cases Warranty:

  1.  No refund can be claimed after the 14-Day 100% guarantee warranty.
  2. Cases marked as a final sale are not eligible for the warranty. 
  3. Any damages caused by accident or modifications to Walli products are not covered by our warranty. This includes wear on the product from drops, dirt, stains, discoloration, etc.
  4. No devices other than Walli branded products are covered by our warranty.
  5. No replacements or refunds are applied to lost or stolen items.

As a young company, we are continually working to make our cases better! From the first round of production, we have made many improvements. We have upgraded the case material to a vegan leather. We have also increased the bumper height. Most recently, we improved the quality of the finger loop/kickstand strap. If there is an area of our case you think can be improved, please let us know by emailing us at support@wallicases.com. We look forward to what the future holds for Walli!