Walli Return and Exchange Policy:

We are sorry the product you ordered from Walli isn't working out for you! After reading the following Return Guidelines, please click HERE to begin your return/exchange process.


NOTE: If you received a defective item, please send us a message (link below) with your name, order number, and a photo and written description of the defect and we will work on getting a replacement sent out to you! Please do not initiate a return for the defective item.


Walli Return Guidelines:

  • Walli products must be postmarked for return or exchange within 30 days of the order date.
  • Walli products must be in new, unused condition in their original Walli packaging to be eligible for refund or exchange.
  • Walli Cases is not liable for refunding product or shipping it back to the customer if it is not postmarked within 30 days of the purchase date, if the product is not in new and unused condition including original packaging, or if it is a final sale item. The following designs are marked as FINAL SALE and will not be accepted for return: Blue Skies, Blue Suit, Creamsicle, Grape Punch, Grey Slate, Live Like Ryan, Neutral Strip (Black Case), Pink Peony (Black Case), Prove Them Wrong, Rosy Petals (Black Case), Samsung Black on Black, Springtime Blossoms (Black Case), Summer Stripes and Sunset.
  • Once received, our team will initiate the return or exchange. With shipping times, this process can take up to 10 business days. For returns, the cost of the product will be refunded back to your original form of payment. For exchanges, a new order will ship out once the original item is received and inspected. Original shipping fees and Postpo shipping guarantee purchases are non-refundable.
  • In the case of lost returns, Walli will ask the customer to provide a valid tracking number for proof of the return. Walli cases is not liable for lost items without a valid tracking number.


*Please note that the exchange process through a label purchased from Walli can take up to 10 business days for the new item/s to be shipped. If you need the exchange item sooner, please select to drop off the item at a Happy Returns location near you. This will allow the replacement to ship out to you ASAP!



To initiate a return or exchange, click HERE.


Click on the bubble below or message us at 208-875-5208 (text only) for information about your order or for any other questions you might have. We operate during normal business hours from 9:00am - 5:00pm MST, Monday - Friday. We will respond to your message as quickly as possible!